Returns & Refunds
This policy applies to products purchased from the website www.sirenshoes.com.au
For all international returns, the customer is liable for the return fee to Siren Shoes for all requested refunds, credits or exchanges excluding change of mind. If requesting a new size, there will be an additional shipping charge of $45.00AUD for the new size to be sent out.
For orders delivered outside of Australia where the product may be faulty or we have not delivered what you ordered, please contact our Customer Service team via email at firstname.lastname@example.org where you will be advised of the return process.
WHAT IS THE PROCESS FOR RETURNS?
To return your purchase, please fill in the Returns Form located inside the parcel and send back to us within 14 days of receiving the order.
All returns must go to the below address:Sheriton Shoes ReturnsUnit 8/ 1 Talavera RoadMacquarie Park NSW 2113Australia
CAN I GET A FULL REFUND ON RETURNED ITEMS?
We are determined to make your shopping experience hassle free. If you are unhappy with your online purchase for any reason, we will gladly accept exchange or return of unworn merchandise returned to our online store within 14 days of the order date.
If you would like to return goods for a full refund then please ensure:
- The product was bought at full price
- The product is not worn
- Retrieve your order number (you will find it on the Siren order confirmation email).
- The product can be returned in its original Siren box or packaging.
- The receipt received is returned with the goods returned.
Note: Items purchased on Sale (discounted price from the full sales price) are eligible for an exchange or credit note but not a refund.
We recommend sending return parcels via registered post as Siren is not liable if your return is not received at our address. If your parcel goes missing you will be required to provide two pieces of documentation; a proof of delivery at our address and a scanned image of the signature obtained upon delivery. If you cannot provide this information, Siren will not be held accountable for any losses.
For products delivered to addresses outside Australia, we do not currently accept returns for change of mind.
If you need to exchange your purchase for another size you can contact our Customer Service team via email at email@example.com or by phoning on 02 98898599 between 9am and 5.30pm AEST Monday to Friday.
Customers are responsible for shipping and handling charges for any exchanges of size. Please allow 2 – 4* working days for your order to be dispatched and a further 2 - 3 working days for delivery.
WHAT IF A PRODUCT IS FAULTY OR INCORRECTLY DELIVERED?
We take extreme care in ensuring our goods are of the highest quality. However, if for any reason you find that one of our products is faulty, or we have not delivered what you ordered, we would like to help you resolve the problem.
Returns will be accepted for products purchased online if they are faulty or the products delivered do not match your Order. However, you will need to provide proof of purchase (which may include the invoice, credit card statement or other payment statement) at the time of making the return.
All online purchases claimed as faulty will need to be sent back to Siren for an official assessment by the Siren product development team. Customers will initially be responsible for shipping and handling charges for any returns of faulty product, however this amount will be refunded to your account once the product has been received. Please ensure you provide a delivery receipt with any charges to ensure your refund can be processed.
HOW LONG WILL IT TAKE TO GET A REFUND?
Once your goods have been received by Siren please allow up to 5 working days for your refund to be processed back to your account. Your receipt of your refund will depend on the period of time it takes your financial institution to finalise the refund.
WHAT WILL HAPPEN IF I RETURN AN ITEM PURCHASED WITH A GIFT VOUCHER?
Any product purchased with a Gift Voucher that is found to be faulty or incorrectly delivered, or falling within our change of mind policy (for Australian customers only) and is returned for an exchange or refund, any money refunded will be credited to the original Gift Voucher.
HOW DO I CONTACT THE CUSTOMER SERVICE TEAM?
The Customer Service team operates on Monday to Friday (excluding public holidays in Melbourne, Australia) from 9.00am until 5.30pm Australian Eastern Standard/Daylight Savings Time.
The contact phone number for our team is 02 98898599 or you can also contact us via email at firstname.lastname@example.org